MAJESCO CLAIMVANTAGE CONNECT
Real-time Access 24/7
Connect and engage with customers 24/7, empowering them to access real-time updates from any device, any time
Easy Upload & Download Functionality
Customers can easily upload and download documents and forms electronically for rapid turnaround times, enhancing their experience
Guide customers through intake using dynamic questions to determine the benefit, absence or accommodation being requested
A modern user experience that is intuitive and easy to navigate built from direct customer feedback
DELIVER AN OMNICHANNEL EXPERIENCE
ENRICHED CUSTOMER ENGAGEMENT
Omnichannel digital engagement to meet and exceed the demands of individual policyholders, supervisors and employer groups.
- Individual policyholders and employees can access real-time information 24/7, with the ability to create a claim, access forms and documents, and check claim and payment status.
- Enable supervisors to view information relating to their staff with quick reference charts and create a claim on behalf of an employees
- Out-of-the-box functionality for employer groups engaged in absence, accommodations or IDAM services, with the ability to log absence and accommodation requests or log a return-to-work date.
All claims can be linked to a specific event, providing a 360-degree customer view.
- Designed to drive efficiency, while providing a better user experience, customers can view all benefits claimed, documentation and payments associated with a particular event.
- Customizable event names provide a more personalized customer experience, shared with the back-end system to improve engagement.
- User-guided workflow that provides the claimant with the next steps needed to process their claim to improve turnaround times.
Built on Salesforce Communities, the underlying architecture provides innovative software solutions that continue to evolve, ensuring you stay one step ahead.
- Quickly integrate with third-party portals using APIs.
- Leverage Salesforce capabilities and enhancements to expand use across your business.
- Customizable UI to differentiate your company in the market and deliver a unique user experience.
DELIVERY & CONSULTING SERVICES FOR L&A AND GROUP INSURANCE
We help insurers accelerate their digital journey
MEET THE LEADERS BRINGING NEXT-GEN DIGITAL CAPABILITIES TO MARKET
Aite-Novarica Group’s research points to the vastly increased importance of digitization as a result of the pandemic, the expectations of new generational cohorts, and the need to support the continued evolution of absence management and accommodation as the regulatory and legal environment evolves. This solution enables Majesco to support their clients well in the evolution of claims, absence and accommodation management, while delivering on the broadly adopted Salesforce platform.
CUSTOMER EXPERIENCE RESOURCES
The New Insurance Customer: New Expectations & Competition
The future belongs to companies who can move fast and thrive on change and meet dynamic customer expectations
Customer Service in the Digital Age
Delivering a 360-degree view to better understand your customer
Innovate and Expand with Low Code Platforms
Next-gen platforms in an age of technological change
A New Digital Platform to Compete in a New Age of Insurance
Compete by delivering extraordinary customer experiences for complex insurance functions that are tailored to your brand